Shipping & Returns
UK Orders are dispatched by Royal Mail Recorded Delivery (up to 1kg) or Courier (1kg +), and will generally arrive next day if ordered before 3pm. Recorded delivery items will require a signature. If for any unforeseen reason an item becomes temporarily unavailable for immediate posting, you will be notified via phone and/or e-mail.
We can ship to any address in the world at a automatically calculated rate based upon weight of the order. We send items weighing under 1kg via Royal Mail Air Mail Small Packets which typically arrives after 3-5 working days.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Order up to 3PM for Interlink 24hr Guaranteed Delivery.
(Next day is on a working day)
Returns
In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 7 days of receipt.
If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required. You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you. Refunds on items with which had Free Delivery will be charged the normal delivery costs once goods are returned.
We are not able to accept the return of opened and/or part used goods.
Please fill the return section of your invoice and return the item to the address on the invoice. We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post
Any items that are on sale can be returned if the size does not fit, however we cannot offer refunds on any items that have been marked on sale or discounted and customer is due to pay shipping charges of sending it back out.
ALL RETURNS SHOULD BE SENT RECORDED DELIVERY TO:
TRAINING MASK EUROPE
17 BROAD ROAD
KINGSWOOD
BRISTOL
BS15 1HZ
On the bottom of your invoice will be a returns and exchange form which you can fill in to inform us of what you would like us to do with your item once it has been returned please include this when returning your package, if you have lost your invoice please write a note including your full name, address and telephone number and any information that will help us process your return promptly.
Sale items or special offers Offer cannot be used in conjunction with any other offer that requires a code